Help desk software is used to provide quick support to end customers and direct visitors of online businesses. The best Help desk software has following features: -
- Support Ticketing system
- Convenient Collaborations
- Multichannel functionality
- Support automation
- Self-hosting functionality
- Complete reporting/Analytics Portal
These help desk software either provide all features or some for free and open source for self-hosted.
- Freshdesk
- Zohodesk
- Spiceworks
- OSTickets
- Peppermint
