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Help desk software is used to provide quick support to end customers and direct visitors of online businesses. The best Help desk software has following features: -

  1. Support Ticketing system
  2. Convenient Collaborations
  3. Multichannel functionality
  4. Support automation
  5. Self-hosting functionality
  6. Complete reporting/Analytics Portal

These help desk software either provide all features or some for free and open source for self-hosted.

  1. Freshdesk
  2. Zohodesk
  3. Spiceworks
  4. OSTickets
  5. Peppermint

by (490 points)
Great and very useful information..
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