in Online Business by (720 points)

1 Answer

+1 vote
by (1.1k points)

Help desk software is used to provide quick support to end customers and direct visitors of online businesses. The best Help desk software has following features: -

  1. Support Ticketing system
  2. Convenient Collaborations
  3. Multichannel functionality
  4. Support automation
  5. Self-hosting functionality
  6. Complete reporting/Analytics Portal

These help desk software either provide all features or some for free and open source for self-hosted.

  1. Freshdesk
  2. Zohodesk
  3. Spiceworks
  4. OSTickets
  5. Peppermint

by (490 points)
Great and very useful information..